CHAIN SOCIAL – PROFESSIONAL MENTORING AND COACHING SERVICES TERMS

Terms and Conditions
    1. Agreement: These terms and conditions (Terms) are between Chain Group Pty Ltd (ACN 629 062 040) ATF Chain Group Unit Trust (ABN 25 361 758 799) T/A Chain Social (we, us or our) and you, the person booking or receiving the Services (you or your).

    2. Acceptance: You accept these Terms by making a booking with or payment to us.

    3. Services: We agree to provide the Services to you in accordance with these terms and conditions. The Services may include career coaching, mentoring, CV and personal branding reviews, and related professional development services as set out on our website or booking form. You must select your chosen Service from the options available on our website when making a booking.

    4. Service Options: The Services may include but are not limited to:
      1. 1:1 Career Coaching Calls: Individual video call or in-person sessions focused on career goal exploration and planning. You may have the option to choose between call lengths as set out our website; and
      2. other professional development services as advertised on our website as updated from time to time.

    5. Programs and Sessions: You may purchase individual sessions, multi-session programs or other offering as made available by us. Multi-session programs and session packs are valid from the purchase date for the time period set out on our website, in our booking confirmation, or as notified in person. Any unused sessions after this period will be forfeited. For multi-session programs, each component session is subject to the same cancellation and rescheduling terms as individual bookings.

    6. Bookings: You may book Services through our website, in person, or by contacting us. Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion.

    7. Cancellations and rescheduling: You may request to cancel or reschedule a booking by contacting us. For cancellations or rescheduling:
      1. with more than 24 hours’ notice: you may transfer your booking to another available time,
      2. with less than 24 hours’ notice (or where you are more than 10 minutes late or do not show): your booking will be forfeited with no refund.

    8. Your Obligations: You agree that:
      1. you will comply with our reasonable requests and requirements;
      2. you will provide accurate information to us;
      3. outcomes of any professional development or coaching services are not guaranteed and depend on your engagement and implementation of advice provided;
      4. you will conduct yourself in a respectful and professional manner during all sessions;
      5. you will not attend if you are suffering from any illness that could risk others’ health or safety; and
      6. if applicable, you will treat our premises and equipment with respect.

    9. Coaching Services: You acknowledge that:
      1. the Services constitute mentoring and coaching and are not recruitment, employment placement, or career guarantee services;
      2. to the maximum extent permitted by law, we do not guarantee specific career outcomes, job placements, or interview success; and
      3. the effectiveness of the Services depends on your active participation and implementation of our recommendations.

    10. Payment: The Prices will be set out on our online booking page or in person when you book. Payment must be made in full in advance using our online booking page. We may offer payment through a third-party provider. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.

    11. Late Payments: If you don’t pay on time as agreed, we can choose to stop providing the Services 5 business days after the payment was due or may not proceed with the booking where payment is required in advance. We can also ask you to pay for any extra costs we face because you didn’t pay on time. This includes any costs to get those payments from you.

    12. Intellectual Property:
      1. Our ownership: All intellectual property (IP) that we create or bring into existence as part of the Services is owned by us. This includes anything developed, designed, or discovered during our work.
      2. Your use of our IP: We give you permission (a licence) to use the IP we create or provide as part of the Services. You can use this only for your personal use and you cannot transfer this permission to others.
      3. Our pre-existing IP: We retain ownership of any IP that we already own prior to These Terms or that we create independently of these Terms. We grant you a non-transferable, non-exclusive license to use this pre-existing IP as necessary for your personal use, in connection with the Services we provide under these Terms.
      4. Your IP: Any IP you provide to us for the Services remains yours. You give us permission to use this IP only to supply the Services.

    13. Termination for breach: These Terms can be terminated by either party (the Non-Defaulting Party) with immediate effect if the other party (the Defaulting Party) fails to fulfill a significant obligation under these Terms. If the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party, the Non-Defaulting Party has the right to terminate the Agreement immediately.

    14. Suspension: We may suspend the provision of Services to you if:
      1. we reasonably suspect you are in breach of these Terms; and
      2. while we investigate the suspected breach.

      15. If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately by written notice to you.
    15. Liability: We will perform the Services with reasonable care and skill. However, we are not liable for any indirect or consequential losses that may arise. Subject to your consumer law rights, our total liability under these Terms and conditions is limited to the Price paid by you.

    16. Confidentiality: Both parties commit to maintaining the confidentiality of any proprietary or confidential information shared while these Terms are in place.

    17. Privacy: We will collect, use and store your personal information in accordance with our Privacy Policy, which is available at [insert link]. You consent to our collection and use of your personal information for the purposes of providing the Services and as outlined in our Privacy Policy.

    18. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under these Terms, and we will ensure that any subcontractors we employ will adhere to the terms of these Terms as if we were performing the Services directly.

    19. Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the parties.

    20. Governing Law: These Terms are governed by the laws of Victoria.

    21. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.

    22. Definitions: The Services and the Price will be as set out on our website, in our online booking form or in person when you book.

For any questions, please contact us at: Email: welcome@www.hausofchain.com.au